Last Updated: 13 October 2026
The Lost Dogs Bali respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, contact us, or otherwise interact with The Lost Dogs Bali.
By using this website, you acknowledge the practices described in this Privacy Policy.
When you use our website, we may collect information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, and any information you provide when contacting us.
When you make a purchase, payment information may be collected and processed by our payment service providers. The Lost Dogs Bali does not necessarily store your complete payment card information directly.
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, operating system, pages visited, referral source, and information about how you interact with our website.
We may use your information to process and fulfil orders, arrange delivery, communicate with you about your purchases, respond to enquiries, provide customer support, improve our website and services, prevent fraudulent transactions, maintain website security, and comply with applicable legal and regulatory obligations.
Where permitted, we may also use your contact information to send you news, product updates, promotions, or other marketing communications. You may unsubscribe from marketing communications at any time.
Payments made through our website may be processed by third-party payment providers.
These providers may collect and process your payment information according to their own privacy policies and terms. We encourage you to review the policies of the relevant payment provider before completing your purchase.
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic, and analyse how visitors use our website.
Some third-party services integrated into our website may also use cookies.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
We may use third-party services such as website analytics, payment gateways, shipping providers, advertising platforms, social media platforms, or other technology providers.
These third parties may process information according to their respective privacy policies.
We only share personal information with third parties where reasonably necessary to operate our business, provide services requested by you, or comply with legal requirements.
We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and accounting records, resolving disputes, preventing fraud, and meeting applicable legal requirements.
Depending on applicable law, you may have the right to request access to your personal information, request corrections, request deletion of certain information, withdraw consent where processing is based on consent, or object to certain uses of your information.
To make a privacy-related request, please contact us at info@lostdogsbali.com.
We may need to verify your identity before processing certain requests.
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
For questions regarding this Privacy Policy or how your personal information is handled, please contact:
The Lost Dogs Bali
Bali, Indonesia
Email: info@lostdogsbali.com
